Privacy policy

1. Who we are

Maison Kheli inc. operates aesthetic clinics in Montreal and Quebec City. We offer laser hair removal, facial treatments, electrolysis, massage and related consultations.

For privacy questions, contact the clinic that holds your file: [email protected] (Montreal) or [email protected] (Quebec City).

2. Information we collect

Identity and contact details: name, email, phone number, and preferred clinic when you write to us, book, or visit.

Appointment and service details: treatments requested or received, booking history, and notes needed to deliver care safely.

Health-related information shared in consultation or treatment (for example skin type, contraindications, medical history relevant to laser or aesthetic care), with your knowledge.

Payment and booking data processed by our booking provider (Square) when you reserve or pay online. We do not store full payment card numbers on our website.

Technical data needed to run the site: IP address, browser type, and pages visited, when collected by our hosting or security tools.

3. How we collect it

Directly from you: contact form, phone, email, in clinic, or when you book online.

Through Square Appointments when you schedule or pay for a service on Square’s booking pages.

Automatically when you browse maisonkheli.com, through essential cookies and server logs required for security and performance.

4. Why we use your information

To answer your messages and schedule consultations or treatments.

To provide care, keep clinical records, and follow up on your appointments.

To process bookings and payments through Square.

To send service messages you request (confirmations, reminders, replies). We do not sell your personal information.

To meet legal, regulatory and insurance obligations that apply to aesthetic clinics in Quebec.

5. Service providers

Square processes online bookings and payments. When you leave our site for Square, Square’s own privacy policy applies to that interaction.

Hosting and email providers may process limited technical or message data on our behalf, under contractual confidentiality obligations.

We only share what is needed for the service, and only with parties that help us operate the clinics or the website.

6. Cookies and similar technologies

Our website uses cookies and similar technologies that are necessary for the site to function (for example language preference and security).

Third-party booking pages (Square) may set their own cookies. Check Square’s policy for details on those cookies.

You can control cookies in your browser settings. Blocking essential cookies may limit some site features.

7. Retention

We keep personal information only as long as needed for the purposes described above, or as required by law (including clinical record retention rules that may apply to your file).

When information is no longer needed, we destroy or anonymize it in a secure manner.

8. Security

We use reasonable administrative, technical and physical safeguards to protect personal information against loss, unauthorized access, use or disclosure.

No method of transmission or storage is completely secure. If a confidentiality incident presents a risk of serious injury, we will notify affected persons and the Commission d’accès à l’information du Québec as required by Law 25.

9. Your rights

Subject to the law, you may request access to your personal information, correction of inaccurate information, and information about how it is used.

You may withdraw consent for uses that are not necessary to provide a requested service, where the law allows.

You may ask us to stop using your information for marketing communications at any time.

To exercise these rights, email [email protected] or [email protected] with enough detail for us to identify your request. We will respond within the time limits set by Law 25.

10. Complaints

If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec (CAI): https://www.cai.gouv.qc.ca

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after an update means you have read the revised policy.